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Look earlier than you e-book: Vacationers seeing shock award redemption charges within the Marriott Bonvoy app

Look earlier than you e-book: Vacationers seeing shock award redemption charges within the Marriott Bonvoy app

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You should not need to pay cash to redeem your Marriott factors for award nights. Nevertheless, some Marriott Bonvoy app customers are being requested to fork over additional money when utilizing their factors to e-book a lodge room.

This should not be occurring, however the excellent news is that it isn’t on each keep and there is a workaround. Let’s take a look at what’s occurring with the factors redemption charges within the Marriott Bonvoy app and how one can keep away from them.

Marriott Bonvoy app factors redemption charges

Fortunately, these charges aren’t exhibiting up on each award redemption you wish to make. That is the silver lining.

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Nevertheless, it’s possible you’ll be erroneously requested to pay an extra payment when utilizing your factors for a redemption keep at some Marriott properties once you e-book by way of the Marriott app. These charges vary from $25 to almost $100, relying on the property, dates and room sort.

When looking for a room this coming weekend on the Aloft Tulsa Downtown in Oklahoma, customers are requested to pay $55 to redeem their factors for a two-night keep. This comes on high of the 17,000 Marriott Bonvoy factors wanted for the redemption. Discover that that is listed as a “Redemption,” which means it isn’t a ‘factors + money’ keep. There shouldn’t be a money requirement for this reserving.

MARRIOTT BONVOY APP

The identical downside happens on the Royal Orchid Sheraton Lodge & Towers in Bangkok for a two-night keep from Oct. 5—7. Customers are requested to pay $94 when redeeming 35,000 factors for this keep.

MARRIOTT BONVOY APP

Nevertheless, there isn’t a redemption payment throughout these identical dates on the Le Méridien Bangkok.

MARRIOTT BONVOY APP

These are only a handful of examples. TPG staffers additionally discovered surcharges on award redemptions on the Marriott Mena Home Cairo and JW Marriott San Francisco, amongst others.

To be clear, these usually are not resort charges or factors + money bookings, main us to consider it is a bug on Marriott’s app. TPG reached out to Marriott for an announcement, and the lodge group mentioned that it’s “trying into this” and that we should always anticipate an replace within the coming days. We’ll replace this put up when the bug is resolved.

Associated: Luxurious on a budget: 16 unbelievable Bangkok resorts you possibly can e-book with factors

How you can keep away from these charges

Fortunately, there’s a workaround for avoiding these charges. Reserving your keep by way of the Marriott web site will resolve the issue.

When checking the identical dates on the Aloft Tulsa Downtown on-line, you possibly can redeem 17,000 factors with out paying any money.

MARRIOTT.COM

The Royal Orchid Sheraton in Bangkok additionally is not asking for money when redeeming 35,000 Bonvoy factors for a similar two-night keep subsequent month.

MARRIOTT.COM

Whereas it’s an additional step, it isn’t a troublesome one. If the Marriott app asks you to pay a payment when redeeming your factors, reserving on-line is the answer.

Associated: Ouch: It is not simply you, Marriott stays now value extra factors

It is also value noting that the charges typically drop off on the ultimate affirmation display screen within the app.

For instance, on the Royal Orchid Sheraton in Bangkok, the charges disappear on the ultimate affirmation web page. You possibly can reserve your room utilizing solely factors.

MARRIOTT BONVOY APP

However on the Aloft in Tulsa, there are nonetheless charges on the ultimate display screen.

MARRIOTT BONVOY APP

Backside line

Whereas these charges mustn’t seem in any respect, the optimistic facet of this information is that you could simply keep away from them by reserving on-line by way of Marriott’s web site.

When you like utilizing the app to seek for resorts and discover availability, you possibly can nonetheless achieve this. When it is time to choose your room and make sure your reservation, look ahead to any sudden charges within the app. When you see them, conduct the identical search on Marriott’s web site and you need to be capable of use your factors with out paying this additional payment.

We hope Marriott resolves this situation quickly. As all the time, we’ll hold you up to date on a future decision.

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