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HomeNewsTelus Backs Down on Credit score Card Charges

Telus Backs Down on Credit score Card Charges

Telus Backs Down on Credit score Card Charges

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In October of final 12 months, Canadian companies have been permitted to start passing interchange charges onto shoppers.

Evidently, this watershed choice was a possible massive loss for shoppers, who could make use of the conveniences and protections afforded by bank cards. This was additionally an enormous deal for retailers, who may benefit from bigger basket sizes when bank cards are a fee methodology.

One of many first companies to start charging clients this charge was Telus, who’d already introduced their intention to cost the charges again in September 2022.

Fortuitously, it seems to be just like the telecom big has had a change of coronary heart. Let’s have a look.

Telus Backs Down on Credit score Card Charges

On June 1, 2023, Telus clients who have been enrolled in auto-pay through bank card might have observed that their payments have been a number of {dollars} cheaper. As that is Canada, and telecommunications firms are recognized for charity about as a lot as their reliability, the query rankled: why was the price of staying in contact reducing?

Nicely, it seems to be like Telus has deserted its extremely unpopular coverage of charging clients a 1.5% charge on the gross complete of their cellphone invoice for individuals who elect to pay with a bank card.

The 1.5% bank card charge for cellphone payments mandated by Telus was controversial when it was introduced in September 2022

What’s attention-grabbing on this scenario is that Telus selected to not broadcast or market that it was dropping the fees. As a substitute, it merely eliminated the charges earlier this month, and as of the June billing cycle, no clients will see them reappear.

Maybe it didn’t wish to draw consideration to the change, as the choice to institute these charges within the first place led to backlash and controversy, each on-line and in actual life.

Right here in Western Canada, for instance, Telus has a a lot bigger footprint than elsewhere within the nation. I personally know a number of people whose contracts have been up for renewal, and selected to modify carriers and save the surcharge.

Are Credit score Card Charges A lot Ado About Nothing?

Whereas we might by no means know why Telus selected to desert the cost, I speculate it could have been that it was merely testing its viability, solely to understand that the loss in income and clients wasn’t well worth the marginal enhance in bank card charges.

It is a phenomenon that I’ve all the time postulated because the “Catch-22” scenario created by being lucky to have a market as flush with bank cards as Canada’s.

Right here within the Nice White North, interchange charges are excessive, and so bank card firms have an incentive in ensuring clients are utilizing their merchandise. That is achieved each by artful advertising, and by rewarding clients with bonuses similar to loyalty factors and different perks.

Bank card charges are legally permitted, however haven’t gained important recognition in Canada

Whereas retailers do need to pay excessive charges, they profit from elevated basket sizes as clients select to splurge or just pay for one thing and give it some thought later. Nonetheless, as is human nature we’re speaking about right here, retailers then usually get pissed off at paying a charge – in spite of everything, it’s their product they’re promoting, why ought to they need to pay a charge?

Sadly, nothing on this world is free, and sometimes the interchange charge is just the price of doing enterprise related to benefiting from common bigger baskets. Regardless, many retailers have lobbied for years to both slash interchange charges – which got here with some severe legislative success – and in addition gained the fitting to be permitted to go on these prices to clients.

It seems that now a large of the telecommunications business has examined the sensible results of charging its shoppers for utilizing bank cards, and located the apply to be worthy of unceremonious and quick abandonment.

As we haven’t but seen many companies critically try and recoup swipe charges through comparable schemes, it might imply the priority over elevated costs could be hyperbole.


Telus’s experiment with charging bank card charges on its cellular phone payments has met an anticlimactic finish. After lower than a 12 months of dinging clients with a 1.5% charge, the corporate has determined to maneuver onto greener pastures.

This might both be because of the charges not being as worthwhile because it anticipated, or possibly it was too damaging to the corporate’s model (and let’s face it, it’s fairly troublesome to wreck a telecom firm’s repute any tougher in Canada).

Hopefully, this means that Canadian shoppers will proceed to take pleasure in their loyalty factors, versatile fee choices, and protections afforded by bank cards sooner or later by being permitted to make use of them as meant – to pay for issues with out being punished.

Till subsequent time, swipe freely.


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